Joe Fortune Casino Privacy Policy

This Privacy Policy explains how Joe Fortune Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It applies to players in Australia and to information gathered through our website, communications and related casino services.

Joe Fortune Casino aims to handle personal information responsibly and transparently. This policy describes the main purposes for which information may be processed, the choices available to you, and how to raise a privacy-related question.

Information We May Collect

The information we collect depends on how you interact with Joe Fortune Casino. Some information is provided directly by you, while other information is generated when you use the website or our services.

• Identity and account details, such as your name, date of birth, username, residential address and account credentials.
• Contact details, including your email address and other information used to communicate with you.
• Verification information, which may include documents or details needed to confirm identity, age, account ownership or eligibility to use the services.
• Payment and transaction information, such as deposit and withdrawal records, payment method details and relevant transaction references. Full payment card details may be handled by specialist payment providers rather than stored directly by us.
• Gaming activity, including games played, stakes, wins, losses, bonuses, promotional participation and responsible gambling interactions.
• Technical information, such as IP address, browser type, device details, operating system, language settings, referring pages and website activity.
• Messages and support records, including information you provide when contacting customer support or responding to our communications.

Where practical, you may choose not to provide certain information. Some details are necessary for account creation, transaction processing, security checks or compliance activities. If required information is not provided, we may be unable to offer particular services.

How We Use Personal Data

Joe Fortune Casino uses personal information for clear and legitimate business purposes connected with operating an online casino. These purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, payments, bonuses and other account transactions.
• Confirming identity, age and account details, and conducting security or fraud prevention checks.
• Providing games, account features, customer support and service messages.
• Monitoring gaming activity to support platform security, responsible gambling measures and the prevention of misuse.
• Improving website performance, user experience, game selection and service quality.
• Sending promotional communications where permitted and in accordance with your communication preferences.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Detecting suspicious activity, protecting our business and enforcing our terms and policies.

Depending on the circumstances, processing may be based on providing the services you request, fulfilling contractual obligations, complying with applicable requirements, protecting legitimate interests or obtaining your consent. You can usually opt out of marketing communications without affecting essential account or transaction messages.

Cookies and Related Tools

Cookies are small files placed on your device when you visit a website. Joe Fortune Casino may use cookies and similar technologies to remember preferences, maintain sessions, secure account functions and understand how visitors use the website.

• Essential technologies help the website operate, keep you signed in and support security and transaction functions.
• Preference technologies remember settings such as language, display or other choices.
• Analytics technologies provide aggregated information about website traffic, navigation and performance.
• Marketing technologies may help measure campaigns or present more relevant promotional content where permitted.

Your browser may allow you to block, delete or restrict cookies. Disabling essential cookies can affect account access, game functionality or other parts of the website. Where consent is required for a particular technology, relevant choices may be presented through the website.

When Information Is Shared

We may disclose personal information to organisations that help us operate Joe Fortune Casino or meet our obligations. Information is shared only for an appropriate purpose and, where suitable, under contractual or confidentiality controls.

• Payment processors, banks and financial service providers may receive information needed to authorise and reconcile transactions.
• Identity verification, fraud prevention and security providers may assist with checks and risk assessment.
• Technology, hosting, analytics, communications and customer support providers may process information on our behalf.
• Professional advisers, auditors or insurers may receive relevant information when necessary for their services.
• Government bodies, courts, law enforcement agencies or other authorised parties may receive information when disclosure is required or reasonably necessary.
• A purchaser, successor or adviser may access relevant information as part of a business sale, restructuring or transfer.

We do not share personal information with unrelated parties for their own use without a suitable basis to do so. Information may also be disclosed where necessary to protect players, the public, our rights, property or the integrity of the platform.

Keeping Information Secure

Joe Fortune Casino applies administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff procedures.

No online service can guarantee absolute security. You are responsible for keeping your password and account credentials confidential and should avoid sharing them with other people. If you believe your account or personal information has been compromised, contact us promptly so appropriate steps can be considered.

We limit access to personal information to people and service providers who need it for an authorised purpose. Security controls are reviewed and adjusted when appropriate, taking account of the nature of the information and the risks associated with processing it.

How Long We Keep Data

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, why it was collected, whether your account remains active, and whether legal, financial, security or dispute-related records must be maintained.

When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some information may remain in backup systems for a limited period while those systems are refreshed or overwritten. Retention can also continue when necessary to investigate fraud, resolve complaints, enforce agreements or establish, exercise or defend legal claims.

Your Privacy Choices

Depending on the circumstances and applicable law, you may have rights concerning the personal information we hold about you. These may include requesting access to information, seeking correction of inaccurate or incomplete details, or asking questions about how your information is used.

• You may update certain account details through available account settings or by contacting support.
• You may request information about the personal data held about you, subject to reasonable verification and applicable limitations.
• You may ask us to correct information that is inaccurate or no longer current.
• You may withdraw consent where processing relies on consent, although this will not affect earlier lawful processing.
• You may unsubscribe from non-essential marketing messages by using the available opt-out method.
• You may raise a concern if you believe your information has been handled improperly.

Requests may be subject to identity checks and lawful exceptions. For example, information may need to be retained or withheld where disclosure could affect security, another person's privacy, an investigation or a legal obligation. We aim to respond within a reasonable period.

Third-Party Websites and Providers

The website may contain links, games, payment options or other features supplied by third parties. Those parties may collect information under their own privacy notices and terms. Joe Fortune Casino is not responsible for privacy practices that are outside our control, so you should review the relevant third-party information before providing personal data.

Third-party providers may also process information to deliver services to us, such as payment handling, identity checks, hosting, analytics, fraud prevention or communications. Their access should be limited to the services they provide, but their processing may be governed by their own contractual and legal requirements.

Transfers Across Borders

Some service providers or business partners may process or store information in countries outside Australia. As a result, personal information may be transferred across national borders when necessary to operate the website, provide payments, maintain technology, conduct verification or deliver support.

Where information is transferred internationally, we take reasonable steps to use appropriate safeguards and to ensure that the receiving party handles the information for authorised purposes. International privacy protections may differ from those available in Australia. By using the services, you acknowledge that such transfers may occur where they are necessary for the activities described in this policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business arrangements or applicable obligations. The revised version will be made available through the website, and the updated date or other notice may be displayed where appropriate.

Changes will apply from the effective date stated in the updated policy. We encourage you to review this page from time to time. If a change materially affects how information is used, we will take reasonable steps to provide a more prominent notice where appropriate.

Questions and Contact

If you have a privacy question, want to make a request, or believe that information connected with your Joe Fortune Casino account is inaccurate, please contact us at [email protected]. Include enough detail for us to understand your request, but do not send payment passwords or unnecessary sensitive information.

We may ask for reasonable information to verify your identity before discussing an account or fulfilling a privacy request. This helps protect personal information from unauthorised disclosure. We will review concerns fairly and provide further information about the handling of your request where appropriate.

Last updated: 9 September 2026